eg22 Privacy
Policy & Data Protection

1.1 Information You Provide Directly

Information you provide yourself during registration or account management:

• Full name and national ID or passport number
• Date of birth (for age verification — only users aged 21 or above may use this platform)
• Mobile number and email address
• Payment account details — bKash, Nagad, Rocket, or Upay number
• Security questions and PIN code (stored in encrypted form)
• Information provided when contacting the support team

1.2 Automatically Collected Information

Information recorded automatically to improve your experience:

• IP address and device type (mobile, tablet, desktop)
• Browser and operating system version
• Platform login and logout times (Bangladesh Standard Time, UTC+6)
• Pages visited and time spent
• Cookie and session tracking data
• Transaction history and betting activity logs

2.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Providing bonuses, promotions, and VIP benefits
• Resolving support requests

2.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Ensuring age verification is upheld (enforcing the 21+ policy)
• Complying with anti-money laundering (AML) regulations

2.3 Platform Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new games and features
• Monitoring platform performance

2.4 Communication & Notifications

• Sending important account notifications
• Transaction confirmation messages
• Notice of policy changes
• Promotional information subject to your consent

Types of cookies we use

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: Remember your preferences such as language and display settings.
• Analytics cookies: Collect anonymous statistics to understand platform usage.
• Security cookies: Help with fraud detection.

You can control cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

4.1 Service Provider Partners

The minimum information necessary to operate our payment processing services (bKash, Nagad, Rocket, Upay) is shared with the relevant providers. These partners operate under strict confidentiality agreements and may use the information received only for the specified purpose.

4.2 Legal Obligations

Upon receipt of a valid order or summons from a court, government body, or regulatory authority, eg22 may be required to provide necessary information. In such cases, we will comply with the law and make every effort to notify you to the extent possible.

4.3 Business Changes

In the event of a merger, acquisition, or business transfer involving eg22, user information may be transferred to the new operating entity. Should this occur, we will notify all users in advance.

Technical Protection

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is not stored directly — it is kept as an advanced cryptographic hash.
• Two-Factor Verification: Additional verification is automatically triggered for suspicious activity.
• Firewall & Intrusion Detection: Round-the-clock network monitoring.

Operational Protection

• Access to data is restricted to authorized personnel only.
• Regular security audits and vulnerability testing.
• Mandatory privacy training for staff.
• A rapid response plan in the event of a data breach.

For Active Accounts

All necessary information will be retained for as long as your account remains active. Transaction and betting history is maintained as a financial record.

After Account Closure

After an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted.

Technical Logs & Cookies

Server logs are generally kept for a short period. Functional cookies are deleted at the end of a session; long-term cookies expire after their designated period.

The eg22 platform is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our services, please notify us at [email protected].

eg22 reserves the right to update this Privacy Policy from time to time as needed. For any significant changes, we will notify users in the following ways:

• Displaying a notice on the platform
• Sending a notification message to the registered email address
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after a change is made will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

The eg22 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These third-party services have their own privacy policies, for which eg22 is not responsible.

However, we ensure that all providers we work with comply with industry security standards and prioritize the protection of user information.